1. When should I order my wedding dress? Although we carry a great selection of gowns that can be bought ‘off the rail’ for that last minute purchase – ideally you should order your gown at least 6 - 9 months before your wedding. It can take anything up to 20 weeks just to get your order in stock.
2. What if I gain or lose weight before my wedding? Since little can be done to make a smaller gown larger if you put weight on, it is best to play it safe and maintain your normal eating and exercise habits throughout the fitting process. If you lose weight you can always have your dress adjusted during the fitting process but it is less stressful if you can keep to your normal habits. Also, it is best not to try and lose weight for a wedding, trust us you will look fabulous on your special day.
3. What is the importance on the dress being ivory or white? While white is considered the most traditional colour for a wedding gown, ivory has long been accepted as an appropriate choice, for even very formal weddings. The most important element with your dress is that its style matches the formality of your wedding.
4. What is the best time to visit to avoid your busy time? One way to avoid the crowds is to visit us during the week. This way there won't be a wait to try on dresses. The best way is to book an exclusive free 2 hour appointment where you can have the boutique, and our attention, all to yourself.
5. Is there any rule about who pays for the bride's gown? Traditionally the bride's family assumes responsibility for the cost. These days, a bride may pay for the gown herself, she and her fiancé might share the cost, or she might split the expense with her parents.
6. Do I need an appointment? YES. Please be aware that if we have a bride in the boutique that has previously booked, we do give her absolute privacy and the boutique is closed to impromptu visits at these times. Appointments are available at 9am for 2 Hours, 11.15 am for 2 Hours, 1.30 pm for 2 Hours and 3.30 pm for 2 Hours, and we can accommodate Sunday afternoon appointments 1.30pm & 3.30pm and late nights. Please either phone 01302 738900 or use the contact form to ensure your appointment is available on the day, to avoid disappointment and a wasted trip.
7. How do I know the right style for my size and body shape? Finding the perfect plus size wedding gown style is easy when you know what flatters your figure. Whether you're built pear-shaped or petite, top-heavy or tall, wearing the right cut for your body type can highlight your best features and downplay those you're concerned about.
8. When should I order, if ordering online? Special orders take 10 - 16 weeks for delivery from the designer to our location. Quick delivery orders from the Quick Delivery Discount Dresses are shipped from our location within 4 - 6 weeks of the purchase depending on availability.
Please place your order as far as in advance of your wedding date as possible. By doing so, you will allow ample time for production and shipping. It also affords you a comfortable time frame to accommodate any alterations if necessary. Note designers periodically discontinue their styles without advance notice.
9. What is your return policy? All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order. Also, standardized dye lots cannot be guaranteed for orders with multiple gown styles.
10. How can I see a swatch of the color i am interested in before I order? Designers provide retailers with swatch cards for in-store use only. We do not have swatches available to send out to customers. You will need to locate a retailer in your area that offers the designer to view their swatch card.
Please note that colors can appear differently on-site since computer monitors do vary. We strongly suggest contacting a retailer in your area to physically view the designer's swatch card prior to ordering for the best determinant.
11. Can I have a picture of the gown? The availab le pictures are as shown on our website. We do not have additional pictures to send out to customers.
12. Are these dresses new or used? All gowns and products we offer are brand new and direct from the designer. We do not accept or offer resale items.
If you can't find the answer please send us your question and we will answer it promptly and may publish it on this page. You can send us your question by using the contact us form
